Ultracold Storage Solutions, LLC · Anaheim, California · CA CSLB License No. 1157801
Revision A · Effective Date: July 23, 2026
These Terms and Conditions (“Terms”) govern all quotes, orders, sales, rentals, leases, service, and storage provided by Ultracold Storage Solutions, LLC (“Ultracold,” “we,” “us”) to the customer (“Customer,” “you”). By placing an order, signing a quote or agreement, making a deposit or payment, or accepting delivery or services, you agree to these Terms. These Terms take precedence over any conflicting terms in your purchase order or other documents unless we agree otherwise in writing.
“Equipment” means ultra-low temperature freezers, refrigerators, and related cold-storage equipment sold, rented, or leased by Ultracold, whether manufactured by others (e.g., Haier Biomedical, KW Apparecchi Scientifici) or offered under Ultracold’s in-house Value line.
“Stored Property” means Customer materials placed in Ultracold’s on-site or facility storage.
“Services” means installation, maintenance, repair, calibration, mapping, monitoring, delivery, and related work.
Written quotes are valid for thirty (30) days unless stated otherwise. Prices are subject to change until an order is accepted. Verbal quotes are not binding.
An order is accepted when Ultracold confirms it in writing. Manufacturer availability and lead times are estimates, not guarantees.
A deposit may be required to place an order. Once a deposit is made, it is NON-REFUNDABLE if the Customer cancels the order, because Ultracold commits to purchasing, configuring, or reserving equipment in reliance on that deposit. If Ultracold cancels an order it cannot fulfill, the deposit is refunded.
New customers pay a deposit at order with the balance due on delivery, unless approved for credit terms under Section 3.3.
Established customers in good standing may be extended Net 15 terms, and long-standing customers in good standing may be extended Net 30 terms, at Ultracold’s discretion.
A customer who wishes to skip the deposit may apply for Net 30 credit terms by completing Ultracold’s credit application in full — including business and financial information, bank account and bank contact details, trade references, and a personal or corporate guaranty where required. Approval is at Ultracold’s sole discretion and may be revoked if the account falls out of good standing.
Past-due balances accrue a late charge at the maximum rate permitted by California law, from the due date until paid. Customer is responsible for all costs of collection, including reasonable attorneys’ fees and arbitration or court costs. Ultracold may suspend deliveries, services, or storage, and revoke credit terms, while any balance is past due.
Prices exclude applicable sales, use, and other taxes, which are the Customer’s responsibility unless a valid exemption certificate is provided.
Ultracold accepts credit cards, Zelle, Venmo, ACH transfer, and checks as forms of payment. The payment terms applicable to your order will be stated on your written quote.
Delivery dates are estimates. Ultracold is not liable for delays caused by manufacturers, carriers, or events beyond its control (see Section 14). All Equipment is shipped by freight, and lead times may vary and are not guaranteed. Shipping costs apply to the contiguous United States only; contact Ultracold for shipping costs to Hawaii and Alaska. International shipping is not offered.
Standard Delivery includes drop-off of the items at the Customer’s loading dock or at the front of the building; it does not include inside delivery or installation. White Glove Delivery includes inside delivery to the required room, uncrating, and removal of packing material.
White Glove Delivery requires the delivery site to be easily accessible, with no stairs and no doorways under 36 inches in width (unless the Customer has verified in writing that the unit will fit through the doors based on the equipment specification sheet). If the delivery site is not on the first floor, a freight elevator is required. If delivery or White Glove installation cannot be completed due to site unreadiness, inadequate doorway clearances, or structural obstacles not disclosed prior to shipment, the Equipment will not be abandoned on site. The carrier will hold the shipment at the Customer’s sole expense, and Customer shall be responsible for all storage fees, re-consignment costs, and redelivery charges incurred until the site is made accessible.
Customer is responsible for providing a suitable installation site — including adequate space, ventilation, a dedicated electrical circuit where required, and safe access — before delivery. Delays or additional costs caused by an unready site are the Customer’s responsibility.
Risk of loss for purchased Equipment passes to the Customer upon delivery to the Customer’s site. For rented or leased Equipment, risk of loss and responsibility for the Equipment’s condition pass to the Customer upon delivery and remain with the Customer until the Equipment is returned to or retrieved by Ultracold.
ALL ITEMS MUST BE INSPECTED PRIOR TO SIGNING OFF WITH THE DELIVERY TEAM. Customer shall inspect Equipment on delivery and note any freight damage in detail on the proof of delivery (POD) or packing slip; neither Ultracold nor the freight carrier will be liable for freight damage that is not noted on the proof of delivery. Damaged or defective products must be reported to Ultracold by email within 48 hours of delivery, with photographs documenting the damage in the original packaging. Concealed damage must be reported within three (3) business days.
Title to purchased Equipment remains with Ultracold until the purchase price is paid in full. Title to rented or leased Equipment remains with Ultracold at all times.
Customer grants Ultracold a purchase-money security interest in the Equipment until paid in full, and authorizes Ultracold to file a UCC-1 financing statement to perfect that interest.
In the event of default or non-payment, Customer agrees to grant Ultracold immediate access to retrieve the Equipment, or, at Ultracold's sole option, Customer shall immediately decontaminate, securely package, and return the Equipment to Ultracold’s designated facility at Customer’s sole expense. Customer shall remain liable for all storage, freight, and legal costs incurred until the Equipment is successfully recovered.
New Equipment carries the manufacturer’s warranty. Ultracold passes through all manufacturer warranty rights to the Customer and will assist with valid manufacturer warranty claims. Manufacturer warranty terms, coverage, and exclusions are set by the manufacturer.
Where Ultracold is the warranty provider for Equipment (including Ultracold’s in-house Value line), the Equipment is covered by Ultracold’s two (2) year warranty. This warranty covers technical spare parts and labor only. The warranty is valid only for the original equipment purchaser (company) and is not transferable; if a unit is sold or transferred while the original warranty is still in effect, the warranty does not transfer with the sale of the unit. The warranty applies only if the unit is installed in the United States of America.
To request warranty spare parts, verification of the invoice date and the serial number of the unit is required; the unit must be installed according to the applicable user manual and supplied with the correct voltage. All warranty claims must be received by Ultracold within two (2) years from the invoice date. Replacement or repair of component parts or equipment under this warranty does not extend the warranty for the equipment or the component part beyond the original warranty period. If Ultracold determines that a warranted repair is impossible, or the cost of repair exceeds the acceptable repair limit, Ultracold may choose to replace the unit.
Ultracold warrants its own installation and service workmanship for ninety (90) days from completion. Our sole obligation under this workmanship warranty is to re-perform the defective work.
ALL WARRANTIES — manufacturer and Ultracold — are valid ONLY if the Equipment receives proper, regular preventive maintenance and upkeep as recommended by the manufacturer and Ultracold, and only if the Equipment is used and operated correctly. Failure to perform required maintenance voids warranty coverage.
Warranties do NOT cover, and are VOIDED by, any of the following:
EXCEPT AS EXPRESSLY STATED, ULTRACOLD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW. ANY EXPRESS OR IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED IS LIMITED IN DURATION TO THE TERM OF THE APPLICABLE WRITTEN WARRANTY PROVIDED HEREIN.
Rented and leased Equipment remains Ultracold’s property. Customer shall use it properly, keep it maintained per Section 6.4, not move or modify it without consent, and return it in good condition, normal wear excepted.
Rental/lease term, rate, and billing cycle are stated in the rental/lease agreement or quote. Rental charges continue until the Equipment is returned to or retrieved by Ultracold.
During the rental/lease, Customer is responsible for loss of or damage to the Equipment (other than normal wear or defects covered by warranty), and for the contents stored in it (see Section 8).
On non-payment or breach, Ultracold may terminate the rental/lease and repossess the Equipment under Section 5.3.
Ultracold is NOT responsible for any materials, samples, products, or other contents stored in Equipment that is in the Customer’s possession, care, custody, or control — whether the Equipment is owned, rented, or leased. The Customer is solely responsible for monitoring, backup, and protection of its own contents, including maintaining appropriate alarms, backup power, and contingency plans.
Ultracold is not liable for spoilage, loss, or destruction of Customer contents resulting from equipment failure, power loss, improper use, failure to maintain, or any cause, while the Equipment is in the Customer’s care. Customer is strongly encouraged to insure its contents.
This Section applies when Customer places Stored Property into storage operated by Ultracold. Storage is provided per the storage agreement and Ultracold’s procedures.
Customer must accurately declare what is stored, its required temperature and conditions, its tolerance, and any hazards or special handling. Ultracold relies on these declarations and is not responsible for loss resulting from inaccurate or incomplete declarations.
Ultracold provides monitoring and alarm response as described in the storage agreement. While Ultracold uses commercially reasonable efforts and redundant systems, monitoring does not guarantee against every possible failure, and is not a guarantee of any particular result.
Insurance on Stored Property is the Customer’s responsibility. Ultracold will offer the Customer the opportunity either (a) to purchase available insurance coverage on the Stored Property through Ultracold or its designated provider, or (b) to sign a release of liability accepting responsibility for the Stored Property and waiving claims against Ultracold. If the Customer declines both options, the limitation of liability in Section 10 applies.
Ultracold may take reasonable emergency action to protect Stored Property, personnel, or the facility — including transferring materials or applying contingency measures — without liability for actions taken in good faith.
If storage fees are unpaid for thirty (30) days, or Stored Property is not retrieved within fifteen (15) days after the storage term ends, Ultracold may, after notice as required by law, treat the property as abandoned and dispose of it, and may exercise a lien for unpaid charges to the extent permitted by California law.
TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW, ULTRACOLD’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER, EQUIPMENT, SERVICE, OR STORAGE SHALL NOT EXCEED THE AMOUNT THE CUSTOMER PAID TO ULTRACOLD FOR THE SPECIFIC EQUIPMENT, SERVICE, OR STORAGE GIVING RISE TO THE CLAIM.
ULTRACOLD IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF OR DAMAGE TO STORED MATERIALS OR CONTENTS, EVEN IF ADVISED OF THE POSSIBILITY. This allocation of risk is reflected in the pricing and is a basis of the bargain.
Customer is responsible for insuring its own materials, contents, and business operations. Ultracold’s insurance does not cover Customer property.
Customer shall indemnify, defend, and hold harmless Ultracold and its owners, employees, and agents from claims, damages, and costs (including attorneys’ fees) arising from the Customer’s materials, the Customer’s use or misuse of Equipment, the Customer’s breach of these Terms, or the Customer’s inaccurate declarations — except to the extent caused by Ultracold’s gross negligence or willful misconduct.
Orders cancelled by the Customer after acceptance forfeit any deposit (Section 2.3) and may incur additional charges for costs already incurred, including special-order, configuration, freight, and restocking costs.
Ultracold does not have a buyer’s-remorse policy and does not offer refunds or returns as a matter of course. Special-case returns may be granted at Ultracold’s sole discretion and are accepted only within 10 days of delivery, unopened and in original packaging. Freight charges and a 30% restocking fee apply to all accepted returns. Special-order, custom-configured, and used/reconditioned items are non-returnable unless defective.
Returned Equipment must be in resalable condition, in original packaging where possible. Ultracold may reduce credit or refuse a return for missing items or damage.
Service beyond diagnosis proceeds only with Customer authorization. Emergency service is provided on a same-day-response basis where committed, subject to availability.
Customer shall provide safe, timely access to Equipment and disclose known hazards. Ultracold may decline or stop work in unsafe conditions.
Replacement parts are OEM or approved equivalents. Parts carry only the applicable manufacturer warranty.
Ultracold is not liable for any delay or failure to perform caused by events beyond its reasonable control, including power or utility failures, natural disasters, fire, flood, earthquake, severe weather, labor disputes, supply-chain disruptions, carrier delays, manufacturer delays, pandemic, government action, or acts of God.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Any dispute arising out of or relating to these Terms, or any Equipment, Service, or Storage, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, held in Orange County, California. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction. Each party waives any right to a jury trial and to participate in a class action.
To the extent any matter is not subject to arbitration, the exclusive venue is the state or federal courts located in Orange County, California, and the parties consent to that jurisdiction.
In any dispute, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs, including arbitration fees.
Each party shall protect the other’s confidential information disclosed in the course of business.
Customer may not assign these Terms or an order without Ultracold’s written consent. Ultracold may assign to a successor or affiliate.
If any provision is held unenforceable, the rest remain in effect, and the unenforceable provision is modified to the minimum extent necessary to be enforceable.
No waiver is effective unless in writing. A waiver of one breach is not a waiver of any other.
These Terms, together with the applicable quote, order, or storage/rental agreement, are the entire agreement between the parties and supersede prior understandings. Any changes must be in writing and signed by Ultracold.
Notices to Ultracold go to info@ultstorage.com or 1585 N. Harmony Circle, Anaheim, CA 92807.
Ultracold may send Customer transactional and account-related communications (quotes, order confirmations, service notices, invoices, warranty and safety notices) as part of performing under these Terms. Marketing and promotional communications are sent only to Customers who have opted in, and every such communication includes the ability to unsubscribe. Opting out of marketing communications does not affect transactional communications.
Ultracold will not use Customer’s name, logo, or trademarks in its marketing materials, customer lists, or website without Customer’s prior consent. Where Customer has provided consent (including by written approval or by checking the applicable option on an order or intake form), Customer grants Ultracold a limited, revocable, non-exclusive license to display Customer’s name and logo on Ultracold’s website and marketing materials solely to identify Customer as a client. Customer may revoke this consent at any time by written notice to info@ultstorage.com, and Ultracold will remove Customer’s name and logo within a commercially reasonable time.
By placing an order, making a payment, or accepting delivery, Customer acknowledges it has read, understood, and agreed to these Terms and Conditions.
Ultracold Storage Solutions, LLC
1585 N. Harmony Circle, Anaheim, CA 92807
877-LOW-TEMP (877-569-8369)
info@ultstorage.com
California CSLB License No. 1157801
© 2026 Ultracold Storage Solutions, LLC. All rights reserved. “Preserve Tomorrow”