Privacy Policy

This Privacy Policy applies to information collected through the Ultracold Storage Solutions website (the "Site") and any intake, contact, or request forms you submit to us. By using the Site or submitting your information, you agree to the practices described here. If you do not agree, please do not use the Site or submit personal information through it.

We collect information that you provide directly to us, including through:

• Contact and request forms — name, company or organization, email address, phone number, city, state, and the details of your inquiry.
• Guided intake walkthrough — the type of request (storage, purchase, service, or general inquiry), your equipment needs, timeline, industry, materials stored, equipment make/model/serial number, and the same contact information listed above.
• Direct communication — any information you provide when you call, text, email, or message us.
• Technical information — standard browser and device information such as IP address, browser type, and pages visited, collected automatically through the Lovable Cloud platform that hosts this site.

We do not intentionally collect sensitive personal information (such as health records or financial account numbers) through the Site. Please do not submit such information unless we specifically request it as part of a signed service or storage agreement.

We use the information we collect to:

• Respond to your inquiries, quotes, service requests, and storage inquiries.
• Recommend appropriate equipment, services, or capacity based on your needs.
• Schedule installation, maintenance, repair, or calibration visits.
• Communicate about orders, deliveries, appointments, account status, and service notices.
• Send occasional marketing updates about equipment, rebates, and cold-storage capacity if you opt in.
• Improve the Site and our customer experience.
• Comply with legal obligations and protect our rights.

We do not sell your personal information to third parties for marketing or advertising purposes.

Your information is stored in the Lovable Cloud backend associated with this site. We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

Access to submitted data is limited to Ultracold personnel and authorized service providers who need it to respond to your request or maintain the Site. While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure.

We may share your information only in limited circumstances:

• Service providers — with hosting, platform, or communications providers that help us operate the Site and respond to inquiries (e.g., the Lovable Cloud platform and email providers). These providers are contractually restricted from using your information for their own purposes.
• Equipment manufacturers — when necessary to obtain warranty support, parts, or configuration details for equipment you have purchased or leased through us.
• Legal requirements — when required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.

You have choices about how your information is used:

• Marketing communications — forms that offer an opt-in checkbox are not pre-selected. If you opt in, you can unsubscribe at any time by following the unsubscribe link in an email or contacting us directly.
• Access, correction, or deletion — you may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below. We will respond to reasonable requests in a timely manner.
• Do not submit — you are not required to provide personal information to browse the Site. You may choose not to submit a form or to contact us by phone instead.

The Site may use cookies and similar technologies to support core functionality, remember preferences, and understand how visitors interact with the Site. We do not use third-party advertising or behavioral tracking cookies. The platform hosting this site may collect standard analytics data as part of its operation.

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

We retain personal information for as long as necessary to respond to your inquiry, fulfill the purpose for which it was collected, provide ongoing service, satisfy legal and accounting obligations, or resolve disputes. Once no longer needed, we delete or anonymize the information in accordance with our internal retention practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, want to exercise your rights, or need to update or delete your information, please contact us:

• Email: info@ultstorage.com
• Phone: 877-LOW-TEMP (877-569-8369)
• Mail: Ultracold Storage Solutions, LLC, 1585 N. Harmony Circle, Anaheim, CA 92807